REFUND POLICY
At Royal Prints Electronics and Machinery Limited, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts issues may arise with products, That's why we have implemented a 7 Day Refund Policy to ensure your satisfaction.
Our 7 Day Refund Policy allows you to request a refund within 7 days of receiving your purchase. For products that have encountered an issue with the first use, manufacture defects only we are here to assist you.
Here's how our 7 Day Refund Policy works:
- Contact our Customer Support: If you wish to initiate a refund, please reach out to our dedicated Customer Support team within 7 days of receiving your order (THAT'S 7 BUSINESS DAYS). You can contact us via email, phone, or through our website's live chat feature. Our team will guide you through the refund process and address any concerns you may have.
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Provide necessary information: To ensure a smooth refund process, please provide us with the following information:
- Order number
- Reason for the refund
- Condition of the product
- Return the product: Once your refund request has been approved by our Customer Support team, you will be provided with instructions on how to return the product. Please make sure to package the item securely to prevent any damage during transit.
- Receive your refund: Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued using the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account.
It's important to note that our 7 Day Refund Policy applies to unused and undamaged products in their original packaging. If the product is found to be damaged or used, we may not be able to process the refund.
We believe in transparency and fairness, and our 7 Day Refund Policy is designed to protect your rights as a customer. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our Customer Support team. We are here to assist you and ensure your satisfaction with every purchase.
Once you have successfully requested a refund for goods not received, you can expect the following:
- Refund timeline: Refund timeline is the same as any other refund timeline for when you can expect to receive your refund. This timeline may vary depending on the our internal processes and the payment method used.
- Refund method: We will typically refund your payment using the same method you used to make the purchase. For example, if you paid with a credit card, the refund will be credited back to your credit card.
- Confirmation of refund: Once the refund has been processed, We'll confirm transaction was completed, either via email or through their online portal. Keep this confirmation for your records.
At Royal Prints Electronics and Machinery Limited, we understand the importance of a clear and transparent refund process. We strive to provide our customers with a hassle-free experience when it comes to returns and refunds. To ensure that you are well-informed about our refund timeline, we have created a detailed chart below:
| Refund Request | Refund Processing | Refund Completion |
|---|---|---|
| Within 7 days of delivery | 1-2 business days | 3-5 business days |
| Within 8-14 days of delivery | 1-2 business days | 5-7 business days |
| Within 15-30 days of delivery | 1-2 business days | 7-10 business days |
| After 30 days of delivery | 1-2 business days | 10-14 business days |
Please note that the refund timeline mentioned above is an estimate and may vary depending on various factors such as the payment method used and the complexity of the refund request. We always strive to process refunds as quickly as possible, but certain circumstances may require additional time.
We understand that sometimes refunds may be necessary, and we want to ensure that the process is clear and efficient. Please refer to the chart below for information on refund times and payment methods:
| Payment Method | Refund Time |
|---|---|
| Credit Card | 3-5 business days |
| Debit Card | 3-5 business days |
| PayPal | 1-2 business days |
| Bank Transfers | 5-7 business days |
Please note that the refund times mentioned above are approximate and may vary depending on your financial institution or payment provider. We will process your refund as soon as we receive the returned item and verify its condition.
If you have any questions or concerns regarding refunds or payment methods, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of excellent.